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Terms of Service.

The plain-English version: we build what you pay for, you own it when it's paid off, and we resolve disputes in Ontario, Canada.

Last updated · April 26, 2026

1. Services

Artificial Perfection Ltd. ("Artificial Perfection", "we", "us") provides web development, application development, custom AI solutions, brand identity design, AI content production, healthcare-grade hosting, and ongoing maintenance services as described on our website and pricing page. By using our services or signing up for an account, you agree to these Terms.

2. Account registration

To access the client dashboard, support tickets, design reviews, and project tooling, you must create an account (with email + password, or via Google sign-in). You are responsible for keeping your credentials confidential and for everything that happens under your account. Notify us immediately at security@apworks.cloud if you suspect unauthorized access.

3. Payments & billing

  • One-time services: Website builds, application development, branding, and content production are paid via Stripe at project start unless an installment plan is selected.
  • Subscriptions: Hosting and maintenance plans are billed monthly or yearly via Stripe. Cancellation is effective at the end of the current billing period.
  • Currency: Prices are listed in both CAD and USD. The currency at checkout determines the billing currency.
  • Taxes: Canadian sales tax (HST / GST + provincial PST / QST) is applied based on your province of business at checkout.
  • Price changes: Published prices may change; active subscriptions are not affected until the next renewal, with at least 30 days' notice for material increases.
  • Receipts & invoices: Issued via Stripe and emailed to your account address. Tax records are retained for 7 years per Canadian law.

4. Installment plans & chargebacks

  • Plans offered: 6-month and 12-month interest-free installments are available on qualifying packages. A 20% setup fee is charged at signing; remaining payments are billed monthly via Stripe.
  • Markup: Installment plans carry a 10% markup over the equivalent pay-in-full price, disclosed at checkout.
  • Missed payments: If two consecutive payments fail (after standard Stripe retries), we may suspend project work, hosting, and dashboard access until the balance is resolved. We will email you before any suspension takes effect.
  • Chargebacks: If you initiate a chargeback on an installment payment for work already delivered or in progress, we reserve the right to (a) suspend service immediately, (b) charge a $50 chargeback handling fee, and (c) revoke the IP-ownership transfer described in section 8 until the chargeback is reversed and the underlying payment cleared.
  • Early payoff: You may pay off the remaining balance at any time at no penalty.

5. Refunds

  • Before kickoff: Full refund minus any third-party costs already incurred (e.g. domain registration), if you cancel within 7 days of purchase and before the project kickoff meeting.
  • After kickoff: Refunds are pro-rated against the work completed at our standard hourly rate at the time of cancellation. Strategy / discovery work and AI-generated proposals are non-refundable once delivered.
  • Subscriptions (hosting / maintenance): Cancel any time; the current period runs to its end. We do not pro-rate partial-month subscription cancellations.
  • Add-ons (e.g. White Label, extra revision rounds): Non-refundable once invoiced.
  • Custom payment links: Non-refundable once paid except by mutual written agreement.

To request a refund, email hello@apworks.cloud from the address on file.

6. Project process

  • Projects begin with an AI-guided onboarding session (Quick Brief) to define requirements.
  • Our team reviews the AI-generated brief and produces a project plan with milestones.
  • Deliverables are reviewed through our interactive design-review and ticketing system.
  • The number of revision rounds is specified per package. Additional rounds are $149 each.
  • Timeline estimates are provided in good faith; actual delivery depends on project complexity and on the client's responsiveness to questions and review requests. We track and publish per-phase status in your dashboard.

7. AI & voice tools — disclaimers

  • Our AI assistants (powered by xAI / Grok) and voice transcription (Groq Whisper, OpenAI Whisper fallback) are productivity tools, not professional advisors.
  • AI-generated outputs (proposals, briefs, draft replies, transcripts) do not constitute legal, medical, financial, accounting, or regulatory advice. Verify any critical information with a qualified human professional before relying on it.
  • We review AI-generated artifacts before formal delivery, but we make no warranty that AI outputs are free of factual errors or omissions.
  • You retain liability for content you submit to AI tools and for how you use the outputs. Do not submit personal health information (PHI), credit-card numbers, or other sensitive data into the AI assistant or voice transcription unless you are on our healthcare-grade tier under a signed BAA / DPA — see section 10.
  • Voice audio is sent to a US-based transcription provider; audio is discarded after transcription. See the Privacy Policy section 3.

8. Intellectual property & ownership transfer

  • Your content stays yours: You retain all rights in the content, images, brand assets, and materials you provide.
  • Deliverable IP transfer: On full payment of the agreed fees (including completion of all installment payments), Artificial Perfection assigns to you all right, title, and interest in the project-specific deliverables: source code, design files, brand assets, written content, and configuration. The transfer is effective upon receipt of the final cleared payment.
  • Pre-payment: Until final payment is received, all deliverables remain our property and you have a limited, revocable license to view drafts for review only.
  • Reserved rights: The transfer does not include our pre-existing tools, frameworks, internal libraries, design system primitives, or general know-how. We grant you a perpetual royalty-free license to use those embedded components solely as part of your delivered project.
  • Open-source: Open-source dependencies remain governed by their respective licenses; we will provide the SBOM on request.
  • Watermark: Websites we build include a "Built by Artificial Perfection" credit unless the White Label add-on is purchased.
  • Portfolio rights: We may feature completed projects in our portfolio, case studies, and marketing materials unless we agree otherwise in writing. We will redact PHI and other confidential information from any portfolio use.
  • AI-generated content: Delivered to you with full commercial usage rights to the extent we can convey them, subject to the underlying AI provider's terms.

9. Hosting & maintenance · SLA

  • Uptime target: 99.9% monthly for the Website Hosting and Healthcare-Ready tiers; 99.95% monthly for the Application & AI tier. Excludes scheduled maintenance and force-majeure events.
  • Service credit: If actual monthly uptime falls below the target, we will credit your next invoice as follows: 99.0–99.9% → 10% credit; 95.0–99.0% → 25% credit; below 95.0% → 50% credit. Credit is the sole remedy for SLA misses.
  • Maintenance requests: Processed within the turnaround time specified in your plan (24h or 48h, business days).
  • Backups: Performed per your plan and retained on a rolling cycle of up to 30 days. We recommend you maintain your own copies of business-critical content.
  • Off-boarding: If you cancel, we provide a final database export and a tarball of your code at no charge within 14 days of cancellation. After 60 days post-cancellation, your hosting account and any non-paid-up backups will be permanently deleted.

10. Healthcare clients (BAA / DPA)

Clinics, practices, hospitals, and other regulated health-information custodians must sign a Business Associate Agreement (HIPAA, US clients) and / or a Data Processing Agreement aligned with the applicable provincial statute (PHIPA, HIA, PIPA, HIPA, PHIA, PHIPAA, Law 25) before any protected health information (PHI) is transmitted to or stored on our infrastructure. Healthcare-tier hosting selects a region to match your provincial requirement. PHI may not be uploaded to our standard tier or to AI / voice features. Breach notification timelines for healthcare clients are 24 hours from confirmation, governed by the BAA / DPA, not the standard 72-hour SLA in our Privacy Policy.

11. Acceptable use

You agree not to use our services to:

  • Violate any law or regulation, or infringe anyone's intellectual property or privacy rights.
  • Distribute malware, phishing content, spam, or illegal content (including CSAM, fraud, and content that violates export controls).
  • Operate unsolicited bulk email, SEO link farms, or any service whose primary purpose is to game search rankings.
  • Store protected health information (PHI), payment-card data subject to PCI-DSS, or other regulated data on our standard tier — these require the appropriate compliance tier with executed paperwork.
  • Attempt to bypass our security controls, probe our infrastructure for vulnerabilities without prior written authorization, or access another user's account or data.
  • Use the AI assistant or voice tools to generate content designed to defraud, harass, defame, or impersonate any person.
  • Resell our services as a white-label product without a signed reseller agreement.

Violations may result in immediate suspension or termination, and we may notify law enforcement where appropriate.

12. Website assessment tool

Our free website-assessment tool fetches the public homepage of a URL you submit and returns a compliance / performance report. By using it, you confirm that you own the URL or have permission from the owner to scan it. Do not submit URLs of sites you do not have authority to test. We rate-limit the tool and log the IP and account behind each scan — abusive use will be blocked and may be reported to the affected party.

13. Limitation of liability

To the maximum extent permitted by law, Artificial Perfection shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of our services — even if we have been advised of the possibility of such damages. Our aggregate liability for any claim shall not exceed the greater of (a) the fees you paid us for the specific service in question in the 12 months preceding the claim, or (b) CAD $1,000. Nothing in these Terms limits liability that cannot be limited by law (e.g. liability for fraud or intentional misconduct).

14. Termination

Either party may terminate the engagement with written notice. Upon termination:

  • You will receive all completed deliverables for which payment has been made.
  • Outstanding balances become immediately due.
  • Active subscriptions can be cancelled in your dashboard or by emailing us — service runs to the end of the current billing period.
  • Healthcare clients: termination of the underlying service agreement does not terminate the BAA / DPA's surviving obligations (breach notification, PHI return / destruction).

We may suspend or terminate your account if you materially breach these Terms (for example, the Acceptable Use Policy in section 11), with or without notice depending on the severity.

15. Changes to these terms

We may update these Terms as our services evolve. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be announced by email to active accounts at least 14 days before they take effect. Continued use of the services after the effective date constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual-property or confidentiality rights.

17. Contact

Questions about any of this?