Artificial Perfection

— Legal

Terms of Service.

The plain-English version: we scope the work, send a written quote or proposal, build the approved deliverables, and transfer ownership after the agreed fees are paid.

Last updated · July 14, 2026

1. Services

Artificial Perfection Ltd. ("Artificial Perfection", "we", "us") provides web design, web development, application development, custom systems, brand identity, content, and related consulting services as described on our website, written quotes, proposals, statements of work, and invoices. By using our services or signing in to a client workspace, you agree to these Terms.

2. Account registration

Client accounts are used for active projects, proposals, contracts, support tickets, invoices, and review links. You are responsible for keeping your credentials confidential and for everything that happens under your account. Notify us immediately at security@apworks.cloud if you suspect unauthorized access.

3. Payments & billing

  • Project services: Website builds, application development, branding, content, and consulting are billed according to the approved quote, proposal, statement of work, or invoice.
  • Deposits and milestones: Some projects require a deposit or milestone payments before work begins or continues. The agreed payment schedule will be stated in writing before approval.
  • Private recurring arrangements: Ongoing support, retainers, hosting coordination, or payment schedules may be offered privately where appropriate. They are not part of a public self-serve subscription plan unless explicitly stated in your written agreement.
  • Currency: Public prices are shown with a dollar sign for simplicity. The billing currency and tax treatment stated on the accepted quote, proposal, or invoice controls the final payment terms.
  • Taxes: Canadian sales tax (HST / GST + provincial PST / QST) is applied where required based on the billing details you provide.
  • Receipts & invoices: Issued via Stripe or our invoicing system and emailed to your account address. Tax records are retained for 7 years per Canadian law.

5. Refunds

  • Before kickoff: Refunds are available only for amounts not yet allocated to discovery, planning, third-party costs, or scheduled production time.
  • After kickoff: Refunds are pro-rated against the work completed, project management time, and third-party costs already incurred.
  • Discovery, strategy, and planning: Discovery calls, audits, written scopes, creative direction, and strategy work are non-refundable once delivered.
  • Approved extras: Add-ons, extra revision rounds, rush work, and one-off requests are non-refundable once work has started or the service has been delivered.
  • Custom payment links: Payment links are tied to an agreed service or invoice and are non-refundable once paid except by mutual written agreement.

To request a refund, email hello@apworks.cloud from the address on file.

6. Project process

  • Projects begin with a short brief, audit, discovery call, email exchange, or other written intake to define requirements.
  • Our team reviews the brief and produces a written quote, proposal, or project plan with milestones.
  • Deliverables are reviewed through our interactive design-review and ticketing system.
  • The number of revision rounds is specified in the proposal or statement of work. Additional rounds or scope changes are quoted before work proceeds.
  • Timeline estimates are provided in good faith; actual delivery depends on project complexity and on the client's responsiveness to questions and review requests. We track and publish per-phase status in your dashboard.

7. AI & voice tools — disclaimers

  • Our AI assistants and voice transcription tools are productivity tools, not professional advisors.
  • AI-generated drafts, briefs, replies, transcripts, and internal notes do not constitute legal, medical, financial, accounting, or regulatory advice. Verify any critical information with a qualified human professional before relying on it.
  • Formal quotes, proposals, and client deliverables are reviewed by our team before delivery, but we make no warranty that AI-assisted drafts are free of factual errors or omissions.
  • You retain liability for content you submit to AI tools and for how you use the outputs. Do not submit personal health information (PHI), credit-card numbers, or other sensitive data into the AI assistant or voice transcription unless you are on our healthcare-grade tier under a signed BAA / DPA — see section 10.
  • Voice audio is sent to a US-based transcription provider; audio is discarded after transcription. See the Privacy Policy section 3.

8. Intellectual property & ownership transfer

  • Your content stays yours: You retain all rights in the content, images, brand assets, and materials you provide.
  • Deliverable IP transfer: On full payment of the agreed fees, Artificial Perfection assigns to you all right, title, and interest in the project-specific deliverables: source code, design files, brand assets, written content, and configuration. The transfer is effective upon receipt of the final cleared payment.
  • Pre-payment: Until final payment is received, all deliverables remain our property and you have a limited, revocable license to view drafts for review only.
  • Reserved rights: The transfer does not include our pre-existing tools, frameworks, internal libraries, design system primitives, or general know-how. We grant you a perpetual royalty-free license to use those embedded components solely as part of your delivered project.
  • Open-source: Open-source dependencies remain governed by their respective licenses; we will provide the SBOM on request.
  • Studio credit: Any public studio credit is agreed in the written scope. We do not add an undisclosed watermark or require a separate white-label fee.
  • Portfolio rights: We may feature completed projects in our portfolio, case studies, and marketing materials unless we agree otherwise in writing. We will redact PHI and other confidential information from any portfolio use.
  • AI-generated content: Delivered to you with full commercial usage rights to the extent we can convey them, subject to the underlying AI provider's terms.

9. Delivery, third-party services & support

  • Project handoff: Unless the proposal says otherwise, completed website projects include a source-code handoff, deployment notes, and reasonable launch support for the agreed scope.
  • Third-party services: Domains, email, hosting, analytics, booking tools, payment processors, fonts, plugins, and APIs are governed by their own provider terms. We can help configure them, but we do not control their uptime, pricing, policies, or future changes.
  • Hosting coordination: If we arrange or manage hosting as part of a project, the specific provider, scope, support window, and responsibilities will be stated in the proposal or a separate support agreement.
  • Ongoing support: Updates, maintenance, retainers, and post-launch support are handled by separate written agreement or approved one-off requests.
  • Backups: We recommend you maintain your own copies of business-critical content and credentials. Backup obligations apply only where expressly included in the written scope.

10. Healthcare clients (BAA / DPA)

Clinics, practices, hospitals, and other regulated health-information custodians must sign a Business Associate Agreement (HIPAA, US clients) and / or a Data Processing Agreement aligned with the applicable provincial statute (PHIPA, HIA, PIPA, HIPA, PHIA, PHIPAA, Law 25) before any protected health information (PHI) is transmitted to or stored on systems we manage. PHI may not be uploaded to our standard ticket system, AI tools, voice transcription, or general project workspace unless a written compliance agreement says otherwise. Breach notification timelines for healthcare clients are governed by the BAA / DPA.

11. Acceptable use

You agree not to use our services to:

  • Violate any law or regulation, or infringe anyone's intellectual property or privacy rights.
  • Distribute malware, phishing content, spam, or illegal content (including CSAM, fraud, and content that violates export controls).
  • Operate unsolicited bulk email, SEO link farms, or any service whose primary purpose is to game search rankings.
  • Store protected health information (PHI), payment-card data subject to PCI-DSS, or other regulated data on our standard tier — these require the appropriate compliance tier with executed paperwork.
  • Attempt to bypass our security controls, probe our infrastructure for vulnerabilities without prior written authorization, or access another user's account or data.
  • Use the AI assistant or voice tools to generate content designed to defraud, harass, defame, or impersonate any person.
  • Resell our services as a white-label product without a signed reseller agreement.

Violations may result in immediate suspension or termination, and we may notify law enforcement where appropriate.

12. Website assessment tool

Our free website-assessment tool fetches the public homepage of a URL you submit and returns a compliance / performance report. By using it, you confirm that you own the URL or have permission from the owner to scan it. Do not submit URLs of sites you do not have authority to test. We rate-limit the tool and log the IP and account behind each scan — abusive use will be blocked and may be reported to the affected party.

13. Limitation of liability

To the maximum extent permitted by law, Artificial Perfection shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of our services — even if we have been advised of the possibility of such damages. Our aggregate liability for any claim shall not exceed the greater of (a) the fees you paid us for the specific service in question in the 12 months preceding the claim, or (b) CAD $1,000. Nothing in these Terms limits liability that cannot be limited by law (e.g. liability for fraud or intentional misconduct).

14. Termination

Either party may terminate the engagement with written notice. Upon termination:

  • You will receive all completed deliverables for which payment has been made.
  • Outstanding balances become immediately due.
  • Private retainers, support arrangements, or payment schedules continue or terminate according to their written terms.
  • Healthcare clients: termination of the underlying service agreement does not terminate the BAA / DPA's surviving obligations (breach notification, PHI return / destruction).

We may suspend or terminate your account if you materially breach these Terms (for example, the Acceptable Use Policy in section 11), with or without notice depending on the severity.

15. Changes to these terms

We may update these Terms as our services evolve. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be announced by email to active accounts at least 14 days before they take effect. Continued use of the services after the effective date constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual-property or confidentiality rights.

17. Contact

Questions about any of this?