Terms of Service

1. Services

Artificial Perfection ("Artificial Perfection", "we", "us") provides web development, AI application development, brand identity design, AI content production, hosting, and maintenance services as described on our website and pricing page.

2. Account Registration

To access certain features (client dashboard, support tickets, design reviews), you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Payments & Billing

• One-Time Services: Website development, branding, and content production packages require payment at project start via Stripe.
• Installment Plans: We offer 6-month and 12-month payment plans for qualifying packages. Interest-free installments are billed monthly via Stripe. Missing two consecutive payments may result in project suspension until the balance is resolved.
• Subscriptions: Hosting and maintenance plans are billed monthly. You may cancel at any time; service continues until the end of the current billing period.
• Pricing: Prices are listed in both CAD and USD. The currency used for billing is determined at checkout. All prices are subject to change; active subscriptions will not be affected until renewal.
• Refunds: Due to the custom nature of our services, refunds are evaluated on a case-by-case basis. Contact us within 7 days of purchase if you have concerns.

4. Project Process

• Projects begin with an AI-guided onboarding session to define requirements.
• Our team reviews the AI-generated brief and creates a project plan.
• Clients receive design deliverables for review through our interactive annotation system.
• The number of revision rounds is specified per package. Additional revisions are $149/round.
• Timeline estimates are provided in good faith; actual delivery may vary based on project complexity and client responsiveness.

5. Intellectual Property

• Client Content: You retain ownership of all content, images, and materials you provide to us.
• Deliverables: Upon full payment (including completion of all installment payments, if applicable), ownership of the final deliverables (website source code, design files, brand assets) transfers to you. Until full payment is received, all deliverables remain the property of Artificial Perfection Ltd.
• Artificial Perfection Watermark: All websites include a "Created by Artificial Perfection" watermark unless the White Label add-on is purchased.
• Portfolio Rights: We reserve the right to feature completed projects in our portfolio and marketing materials unless otherwise agreed in writing.
• AI-Generated Content: Content produced using AI tools is delivered to you with full commercial usage rights.

6. Hosting & Maintenance

• Hosting plans include uptime guarantees as specified (99.9% or 99.99%). Credits may be issued for downtime exceeding the SLA.
• Maintenance requests are processed within the turnaround time specified in your plan (24h or 48h, business days).
• We perform regular backups per your plan but recommend clients maintain their own copies of critical content.

7. Acceptable Use

You agree not to use our services for any unlawful purpose, to distribute malware, spam, or illegal content, or to attempt unauthorized access to our systems or other users' accounts.

8. Limitation of Liability

Artificial Perfection shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by you for the specific service in question.

9. Termination

Either party may terminate the engagement with written notice. Upon termination, you will receive all completed deliverables for which payment has been made. Active subscriptions can be cancelled from your dashboard or by contacting us.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario, Canada.

11. Contact

For questions about these terms, contact us at hello@apworks.cloud.